At Artamor, we create carefully curated digital art and immersive experiences designed for personal reflection and artistic enjoyment. Please read the following policy carefully before completing your purchase.
Digital Products & Email Delivery
All Artamor products are digital in nature (including visuals, audio, and poetic text) and are delivered instantly upon purchase via email.
Delivery is considered complete when a delivery email containing a valid access or download link has been successfully sent to the email address provided at checkout.
Failure to access the content due to user-related issues, including but not limited to email provider filtering, inbox limitations, incorrect email addresses, or the user’s failure to open or activate the link, does not constitute non-delivery and is not eligible for a refund.
Because digital content cannot be returned once delivered, all sales are final, except in the defined circumstances outlined below.
Waiver of Right of Withdrawal (EU / EEA Customers)
By completing your purchase, you expressly consent to the immediate delivery of digital content and acknowledge that you waive your statutory right of withdrawal in accordance with applicable EU consumer protection laws.
Time-Limited Access Products
Some Artamor products, including our “Experience” offerings, are intentionally designed as time-limited access experiences. The expiration of access after the stated period is an essential feature of the product and does not constitute a defect or grounds for a refund.
Exceptions — Technical Issues Only
Refunds may be considered only in the following exceptional cases:
Non-Delivery Due to Our Fault
A refund may be considered only if the delivery of the digital content failed due to a technical or operational error on our side, and our support team is unable to resolve the issue within a reasonable time.
Major Technical Defect
The digital content is fundamentally inaccessible due to a verified server-side error on our platform, and the issue cannot be resolved after support intervention.
Support & Resolution
If you experience technical difficulties, please contact us within a reasonable time, and no later than 7 days from the date of purchase at support@cms.artamor.art, including your order number and a brief description of the issue. We will make reasonable efforts to resolve the issue promptly.
Dispute Resolution & Chargebacks
We are committed to resolving any valid issues with your order. If you have a problem, you agree to contact us at support@cms.artamor.art first before initiating a chargeback or dispute with your bank or payment provider.
Creating a fraudulent chargeback will be handled in accordance with Lemon Squeezy’s fraud prevention and compliance procedures.
Merchant of Record
All payments and transactions are processed by Lemon Squeezy, who acts as the Merchant of Record. While Artamor defines its refund policy, Lemon Squeezy retains final authority in handling payment disputes, chargebacks, and compliance-related decisions.